Shipping policy
At DPS Global Enterprises, we aim to process and deliver your orders as efficiently as possible.
This Shipping Policy explains our order processing times, estimated delivery timelines, shipping charges, tracking information, and other important delivery-related terms.
We currently ship orders within India only.
Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Processing times may vary depending on:
- Product availability
- Supplier processing time
- Order volume
- Public holidays
- Weekends
- Operational delays
Orders placed on weekends or public holidays may be processed on the next working day.
Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery usually takes approximately:
5–10 business days
Delivery times may vary depending on the customer's location, courier availability, and product availability.
Remote or less serviceable areas may require additional delivery time.
Please note that delivery timelines are estimates and are not guaranteed.
Dropshipping Fulfilment
DPS Global Enterprises operates using a dropshipping and third-party fulfilment model.
This means that some products may be shipped directly from our suppliers or fulfilment partners.
As a result:
- Products in the same order may occasionally arrive in separate packages.
- Packaging may vary depending on the supplier.
- Dispatch times may differ between products.
- Tracking details may be provided separately for different shipments.
These arrangements do not affect your ability to contact us regarding your order.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
We may occasionally offer:
- Free shipping
- Discounted shipping
- Promotional shipping offers
Such offers may be subject to specific conditions and may be changed or withdrawn without prior notice.
Order Tracking
Once your order has been dispatched, tracking details may be sent through email, SMS, WhatsApp, or another available communication method.
Tracking information may take some time to update after dispatch.
If you do not receive tracking details within a reasonable period after your order is shipped, please contact us at:
Correct Shipping Information
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
Please ensure that you provide:
- Full name
- Complete delivery address
- Correct PIN code
- Active phone number
- Email address where applicable
DPS Global Enterprises will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes may only be possible before the order has been processed or dispatched.
Once an order has been shipped, we may not be able to modify the delivery address.
Failed Delivery Attempts
Courier partners may make one or more delivery attempts depending on their delivery policy.
A delivery may fail due to:
- Incorrect address
- Incorrect phone number
- Customer not being available
- Customer refusing delivery
- Courier serviceability issues
If an order is returned to us or our supplier due to failed delivery attempts, additional shipping charges may apply for reshipment.
Cash on Delivery Orders
Cash on Delivery may be available for selected products and locations.
Customers are requested to provide accurate contact details and be available to receive the order.
Repeated refusal of Cash on Delivery orders or failed delivery attempts may result in COD being restricted for future orders.
Delayed Shipments
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- High order volumes
- Transportation disruptions
- Natural disasters
- Government restrictions
- Local disturbances
- Supplier-related delays
We appreciate your patience in such situations.
Lost or Missing Shipments
If your tracking information shows unusual delays or your order has not arrived within the expected timeframe, please contact us at:
We will make reasonable efforts to coordinate with the courier or fulfilment partner and assist you with the issue.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Clear photographs or videos of the product
- Packaging photographs where applicable
- Description of the issue
Eligible cases will be handled according to our Refund and Returns Policy.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders may generally be cancelled only before they are processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Shipping Restrictions
We currently deliver orders within India only.
Delivery availability may depend on courier serviceability in the customer's PIN code.
We reserve the right to cancel or decline an order if the delivery location is not serviceable.